Every order is 100% guaranteed on TicketSpan.

We work with the most reliable partners in the market, ensuring an unmatched level of trust. We’re so confident in the experience we provide that our exclusive ‘Buyer Assurance Policy’ guarantees you’re always protected: if the event is canceled, you’ll receive a full refund plus a 20% coupon for your next purchase.

Our Buyer Assurance Policy offers buyers four key benefits:

• You will get your tickets in time for the event.
• Your order guarantees a ticket valid for entry into the event.
• If there is an issue with your order, we’ll make it right with comparable or better tickets or your money back.
• If your event is canceled, you’ll receive 100% refund back plus a 20% discount coupon for the next order.

Only tickets you buy at TicketSpan.com are covered by our guarantee.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your tickets to request a return. Since our products are digital tickets, instead of returning a physical item, the tickets will be canceled upon approval of the return request.

Refunds

We will notify you once we’ve received and inspected your return request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected] .

To start a return, you can contact us at [email protected] . If your return is accepted, your tickets will be canceled, and you will receive a confirmation of the refund process. Tickets sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected] .